FAQ's

Account

- How do I create an account on Kreme Kreps Limited?

You can click here to create and personalise your account. You’ll be the first to know about sales, new releases and top picks in your size.

Authenticity

- Are your items authentic/genuine?

Authenticity is the backbone of our business, every item we sell on our site is inspected by our in house expert authentication team.

Our team are greatly experienced and highly trained in the business. furthermore, we only source our products from industry verified and trusted suppliers.

When you shop with kremekreps.co.uk rest assured you are always buying authentic. Each and every time.

- How do I know I am purchasing an authentic item?

There are many ways you can check if an item is authentic, usually the giveaways are:

  • Examine the packaging, a cheap and tatty box which is about to break is always a no go, example most of the boxes for fake Nikes are hastily glued together and therefore not as sturdy as true Nike boxes.
  • If ever in doubt you can watch many online Youtube videos from verified sources or get in touch with us for more info.
  • A plastic smell from the leather on shoes/sneakers.
  • Examine the condition of the shoes. If you have owned similar branded shoes in the past, compare them to your new shoes.
  • Examine the SKU number on the box and the labels inside of the shoes (if the brand has one).
  • Read website ratings and examine the seller.
  • Check for similar shoes online and compare them.

When you shop with kremekreps.co.uk rest assured you are always buying Authentic. Each and every time.

Please also bear in mind brands are always changing their packaging and place of manufacture, its good to be cautious but Don’t tarnish a good companies reputation without doing your own research and reaching out to them for any questions or issues you may have. As they say; A problem shared, is a problem solved.

Contact


- How do I contact you?

Our e-commerce opening times are Monday to Friday 10am to 6pm. We are always available via email and usually aim to respond within 24-48 hours.  During busy periods these times maybe extended.


You can also reach us via our live chat support on our website (Green Speech icon on the home page)

Please note, our live chat only operates during business hours. Monday to Friday, 10am to 6pm

Gift Cards

- How long do I have to redeem my gift card/store credit?

Gift cards and store credits are redeemable on all products across our site. They have no expiration date, so you’re free to use them however and whenever you wish!

Shipping & Returns

- How long is delivery?

Once an order has been placed it will take us 1-2 business days to process and ship out your order. order delivery time is 2-11 business days with in UK ,for more information about shipping and delivery please visit our Shipping policy page .

- What is your return policy?

We at Kreme Kreps Limited accept all returns for a refund or an exchange if you are not completely satisfied with your order. Please ensure that you return goods within 14 days from delivery in the exact unused condition in which you received your item.


Customer Support: 24/7

Phone: +44 7505 458945
Email: help@kremekreps.co.uk

Address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom.